Departments and agents or mandataries of her Majesty in right of Canada or of a province (agents of the Crown)

Agents of the Crown must fulfill specific obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and associated Regulations to help combat money laundering and terrorist financing in Canada. For the purposes of the PCMLTFA, an agent of the Crown is a department and agent, or mandatary, of the Crown that accepts deposit liabilities, sells money orders to the public or engages in the sale of precious metals to the public.

This page only describes the obligations under the PCMLTFA of agents of the Crown that sell or redeem money orders in the course of providing financial services to the public. If you are an agent of the Crown that accepts deposit liabilities, your obligations can be found on the Financial entities sector page. If you are an agent of the Crown that sells precious metals in an amount of $10,000 or more in a single transaction, your obligations can be found on the Dealers in precious metals and stones sector page.

Agents of the Crown as described above are responsible for providing FINTRAC with certain transaction reports, for implementing a compliance program and for keeping records that may be required for law enforcement investigations. Their obligations under the PCMLTFA and associated Regulations are described below.

Compliance program

A comprehensive and effective compliance program is the basis of meeting all of your obligations under the PCMLTFA and associated Regulations. During a FINTRAC examination, it is important to demonstrate that the required documentation is in place and that employees, agents, and all others authorized to act on your behalf are well trained and can effectively implement all the elements of your compliance program. A senior officer must approve the compliance program and the compliance officer must have the necessary authority to carry out the requirements of the program. You must:

See Compliance program requirements, and the Risk-based approach guide for more information on these obligations.

Know your client

As an agent of the Crown, you must verify the identity of clients for certain activities and transactions according to the Proceeds of Crime (Money Laundering) and Terrorist Financing Regulations (PCMLTFR). Part of knowing your client includes following the methods to identify clients, as well as conducting certain additional activities as listed below:


Agents of the Crown are required to complete reports about certain transactions and property and submit them to FINTRAC. Financial transaction reports are critical to FINTRAC’s ability to analyze transactions in order to develop financial intelligence that is disclosed to law enforcement and partner agencies. Therefore, the quality of your reporting will be reviewed by FINTRAC in examinations.

Suspicious transactions: Within 30 days of determining that there are reasonable grounds to suspect that a transaction or an attempted transaction is related to the commission or attempted commission of a money laundering or terrorist financing offence, you must submit a suspicious transaction report (STR). The following STR guidance pieces explain how to identify and report STRs and all three should be read together. See What is a suspicious transaction report?, Reporting suspicious transactions to FINTRAC and Money laundering and terrorist financing indicators - Agents of the Crown.

Terrorist property: When you know that property in your possession or under your control is owned, controlled by or on behalf of a terrorist or a terrorist group, you must submit a report without delay. You must also submit a report to the Royal Canadian Mounted Police (RCMP) and the Canadian Security Intelligence Service (CSIS). See Guideline 5: Submitting Terrorist Property Reports.

Large cash transactions: When you receive $10,000 CAD or more in cash (including taxes or other fees) either in a single transaction or in multiple transactions within a 24-hour period, you must submit a report within 15 calendar days. See Guideline 7A: Submitting Large Cash Transaction Reports to FINTRAC electronically and Guideline 7B: Submitting Large Cash Transaction Reports to FINTRAC by paper.

If you have a computer and an internet connection, you must submit all reports to FINTRAC electronically, except Terrorist Property reports, which can only be submitted on paper.

Record keeping

You are responsible for keeping certain transaction and client identification records. These records are to be kept in such a way that they can be provided to FINTRAC within 30 days if required to do so. See Record keeping for Departments and Agents of the Crown for details.

Penalties for non-compliance

Non-compliance with Part 1 or 1.1 of the PCMLTFA may result in criminal or administrative monetary penalties.


FINTRAC has created a Guidance glossary that defines certain terms used throughout its guidance documents.

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