Respond to clarification requests

FINTRAC will send a clarification request when more details about your registration information are required. For example, you would receive a clarification request if information is missing, incomplete or inconsistent. It is possible that the information is correct, but we require your confirmation. The request is usually sent by email to the contact person or representative for service we have on file.

If we send you a clarification request, you have 30 days to make the necessary changes or confirm the information in your registration form.

How to respond to a clarification request

Step 1:

Sign in to the MSB Registration(This will open a new window) System using your user ID and password.

Step 2:

On the homepage, follow the instructions and select "Respond to clarification request".

Step 3:

Review the fields that require clarification and correct or confirm the information.

Step 4:

Once your changes have been made, submit your MSB registration form. See MSB registration system overview.

If you do not respond to a clarification request on time, you may be assessed penalties or incur other consequences. For example, we can deny or revoke your registration. See Denial or revocation of registration.

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